Contact
Need a hand? Support is here
For billing, privacy, deletion, content, or product questions, send a clear note and we will help you find the next step.
Last updated: June 8, 2026
Best way to reach us
Email support from the button below. Please include the account email you use on picface.art so we can find the right records.
Billing help
- Include the order reference from the billing page if you have one.
- Tell us whether the issue is checkout, credits not arriving, refund, or cancellation.
- Do not send full card numbers or sensitive payment details by email.
Privacy or deletion
- Tell us whether you want review, correction, export, or deletion.
- Mention whether the request is for uploaded photos, generated avatars, account details, or support messages.
- Use the same account email when possible.
Content and safety
If a photo or avatar result feels unsafe, unwanted, or against the rules, send a short description and any page context you can safely share.
Product feedback
Style ideas, confusing copy, upload trouble, and download issues are all welcome. Small notes help make the avatar workshop warmer.
Email support
Write to [email protected]. A clear subject and a little context help us reply faster.